The Journey

We listen

Contact us regarding your bathroom project by phone, in the showroom or by email.
Arrange a free no obligation at home design consultation and take a full brief for your bathroom project.
Take detailed measurements and pictures.
Answer a structured list of questions to ensure we capture every detail of what is important to you.
We discuss and agree a clear budget for your bathroom project.

Your designer then works on designing your perfect space with careful consideration to every element including products, tiles, paint colours, finishes to ensure a complete design solution.
You visit our showroom for a design presentation to review the design, products and finishes for your project.
We finalise the design, products and finishes.
We present a final costing for your project including products and installation if required.
You sign a contract agreeing to all elements and make payment for the products.

Provide technical drawings including detailed plans and elevations to support the installation process by either your own installer or ours.
Agree the delivery date to site and order and store all products for your project until required on site.
We meet the installer at our showroom to discuss every aspect of the design.

Site visit on first day of works with the installer at your home to handover the designs, products and technical specifications on site.
Available by email, phone or in person for any questions which may arise.
Weekly visits by your designer to monitor progress on the installation.*
Final meeting at your home to sign off the works on completion of your project.*
You enjoy your beautiful new bathroom.

We are available for questions by email, phone or in person at any time.
Installation is guaranteed by our installers for 2 years.*
Products are guaranteed for up to a lifetime and we personally help with warranty claims if required.

* Only available when working with our recommended teams of professional bathroom installers.